Terms of Use

Welcome to Highlanders Nature Trails. By booking a tour or using our website, you agree to the following Terms and Conditions. Please read them carefully.

Booking and Payments

• Bookings are confirmed upon receipt of the required deposit or full payment.
• Payment methods may include bank transfer, mobile money, or approved payment platforms.
• Prices are subject to change without prior notice due to factors such as fuel costs, park fees, or government regulations.

Cancellations and Refunds

• Cancellations made within the specified period may be eligible for a partial refund.
• Last-minute cancellations or no-shows may result in forfeiture of payment.
• Refund timelines may vary depending on the payment method used.

Travel Responsibilities

Participants are responsible for:

• Providing accurate personal information
• Ensuring they are physically fit for the selected tour or trek
• Carrying valid identification and required travel documents
• Following instructions provided by guides and safety personnel

Safety and Liability

Highlanders Nature Trails prioritizes safety; however, outdoor activities such as hiking, trekking, camping, and wildlife viewing involve inherent risks.

By participating in our tours, you acknowledge that:

• You voluntarily assume responsibility for personal safety
• The company is not liable for injuries, delays, or losses caused by circumstances beyond our control, including weather conditions, natural hazards, or third-party actions

Changes to Itineraries

We reserve the right to modify itineraries due to weather conditions, safety concerns, park regulations, or operational requirements.

Governing Law

These Terms and Conditions shall be governed by the laws of the Republic of Kenya.